Privacy Policy

1. Introduction

Tulsi Bridal Jewellery ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases or rental bookings. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Name, username, date of birth
• Contact Data: Email address, phone number, billing and delivery address
• Transaction Data: Details of purchases, rentals, payments, and order history
• Technical Data: IP address, browser type, device identifiers, cookies and usage data
• Marketing Data: Your preferences for receiving marketing communications from us

3. How We Use Your Information

• ✦ Process and fulfil your orders and rental bookings
• ✦ Send order confirmations, shipping updates, and delivery notifications
• ✦ Manage your account and provide customer support
• ✦ Send promotional communications (only if you opted in)
• ✦ Improve our website, products, and services
• ✦ Comply with legal obligations and resolve disputes
• ✦ Prevent fraud and ensure the security of our platform

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share data with:

• Payment processors (Razorpay) for secure transaction processing
• Courier / delivery partners to fulfil shipments
• IT and hosting service providers who support our website
• Law enforcement or regulatory bodies when required by law

5. Cookies

Our website uses cookies to enhance your browsing experience — for example, to remember your cart contents, maintain your login session, and understand how you use the site. You can disable cookies in your browser settings, but this may affect site functionality such as keeping items in your cart.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Order and transaction records are kept for a minimum of 7 years as required by Indian tax law. You may request deletion of your account data at any time by contacting us.

7. Your Rights

Under applicable data protection law, you have the right to:

• ✦ Access the personal data we hold about you
• ✦ Correct inaccurate or incomplete data
• ✦ Request deletion of your personal data
• ✦ Object to processing of your data for marketing purposes
• ✦ Withdraw consent where processing is based on consent

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL and processed through PCI-DSS compliant payment gateways. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us immediately and we will delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last Updated" date. We encourage you to review this policy periodically.